Privacy Policy 

Privacy Policy
Effective Date: January 2025

Lumos Virtual Support ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data.

1. Who We Are

Lumos Virtual Support is a UK-based virtual assistant business.
Business Name: Lumos Virtual Support
Address: Margate, Kent, CT9 3TH
Phone: 07709 889872
Email: Lumos.vs@outlook.com
Data Controller: Lumos Virtual Support

2. What Information We Collect

We may collect and process the following types of personal data:

  • Contact details – name, email address, phone number, and address

  • Business information – company name, job title, and nature of your enquiry

  • Communication data – correspondence between us via email, phone, or website contact forms

  • Payment details – only when necessary for invoicing purposes

3. How We Use Your Data

We use your data to:

  • Provide virtual assistant services

  • Communicate with you

  • Manage our business relationship

  • Send invoices and process payments

  • Comply with legal or regulatory obligations

We do not sell or share your data with third parties for marketing purposes.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data under the following lawful bases:

  • Contractual obligation – to provide the services you request

  • Legal obligation – to comply with applicable laws

  • Legitimate interests – to manage and improve our services

5. Data Retention

We retain your data for as long as necessary to fulfill our legal and contractual obligations, and no longer than 6 years from our last interaction unless required otherwise by law.

6. Data Sharing

We may share your data with:

  • Professional service providers (accountants, IT support) under confidentiality agreements

  • Legal authorities if required by law

7. Your Rights

You have the right to:

  • Access the data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing or request restriction

  • Withdraw consent at any time (where consent was used)

To exercise your rights, contact us at Lumos.vs@outlook.com.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

10. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available on our website.

11. Contact Us

For questions or concerns about this policy or your data, contact:

Lumos Virtual Support
Margate, Kent, CT9 3TH
Phone: 07709 889872
Email: Lumos.vs@outlook.com